LIL M.

"I'm reaching out with a heavy heart to share my recent experience. I ordered garlic online, but what arrived was mouldy and inedible, consisting of only dry layers, which left me utterly disappointed. What truly troubles me isn't the nominal cost, but the way I, a disabled woman, was treated during my attempt to voice my concern. The response was far from compassionate.

I don't seek a mere refund; my real need is the garlic itself. I've planned for tomorrow, when my caregiver will prepare meals that will sustain me for a week. As a housebound individual, I rely on deliveries for essentials like this, and I can't make a trip to buy garlic.

To make matters worse, the person I spoke to on the phone when I tried to explain my situation was shockingly rude and refused to provide their name. This treatment is deeply hurtful, especially considering my circumstances.

I kindly request your understanding and assistance in not just refunding my money, but in ensuring I receive the garlic I need for tomorrow. Your empathy in resolving this matter would mean the world to me, as I face the challenge of being disabled and housebound.

Thank you for taking the time to listen to my concerns."