So my pro did not show up to the scheduled time. Handy was only willing to offer a $10 no show credit for the pro not showing up. However they have the nerve to charge $25 for late cancellation if within 24 hours. I definitely am NOT recommending 'Handy.com' to anyone due to customer service. I have reschedule for another pro so i will at least see if the pro side does the job. If not i will have to write another review on that. Right now 'Handy.com' will only credit me not refund me my the inconvenience fee as to why i am still using the service.