Just like Dawoud A. I too spoke to Ulysses, and he was power tripping. Instead of accepting reasonable terms for an outstanding balance of $118, he suspended my service on the onset of COVID19, reported me to the credit bureau. In addition, their current changes mean you have to make a chat request for a callback. They don't listen, they waste hours of your time, and all for slightly cheaper service than TELUS. It's bargain basement customer service from Koodoo.