I really can't understand all the bad reviews! I've been ordering from Pink Basis for a while and I have NEVER had any problems. Their shoes are always nice and the prices can't be beat! I've always received my orders in a timely fashion and never had an outrageous shipping amount as described in some other posts. By the way, the free ground shipping depends on how much you spend. I saw a review where the person bought 2 pairs of shoes for $9.99 a piece and they were complaining about shipping cost. Well that amount won't get you free shipping. Sorry.