I have placed an order on September 11. I did not receive any updates for 2 weeks and sent an email to support on September 25. I did not receive any response to my support email for a week, then requested cancellation and disputed the charge. My credit card company processed the dispute immediately, but I haven't heard anything from pictureframes almost a month now. They seem to be totally out of business, they can't process orders within a month and they won't reply to your emails for weeks long.