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Every time I have packages for collection your driver either does not come and/or lies that the package was not available. On Many occasions they have picked all the packages first sent an email that pickup was successful and later the same day said it was unsuccessful citing 1 of 3 packages to the same customer was unavailable which once again is a lie
They take too long to solve the problem which has annoyed the customer who then refuses to buy my product because of poor delivery. More importantly the same problem keeps recurring.
I was impressed with their false promises and advertising only to find out they are very inefficient
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Empty.
Worst service Ever, will NEVER use them again! — I will NEVER use them again. Their courier...
Hi Muriel, thanks for leaving a feedback. We're sorry to hear that some of your parcels are being tagged as futile or are not collected on the scheduled date. We've taken a look at your account and can confirm that these incidents. To help you out, we've raised this to our Network team so that they can look deeper into the driver's performance in your area and hopefully prevent such instances from happening again. Rest assured that we'll do our best to improve our services from here on.
Should you have concerns moving forward, please send us a chat or an email at sendle.com/help so our Support team can assist you. Thank you.