Murray J.

Update!,
They now want to deduct £59.99 of my refund to cover postage costs which according to The Consumer Contracts Regulations that have to refund me in full including postage,
I have told them, that they can make up what they like in their T&C's they can change or are above consumer law,
This morning they have emailed me to say that if i use my section 75 credit card protection to claim the refund they aren't giving me they will take me to court to claim back their losses,

Note, they state they don't guarantee TV's for dead pixels,, whats the point of a guarantee then!

My new TV failed to arrive on friday 25th Jan, after ordering it on the 7th of Jan
This was at least the 3rd date in which it was postponed and failed to arrive
That was 3 weeks since i ordered my TV, I had now lost confidence in go digital warehouse, and started to read the review they have and only to find out this is all to common for them,
So I phoned them to cancel and they told me it was too late as it had already been dispatched, which according to the tracking number it still hadn't been picked up yet,
I then decided to return it under the 14 day cooling off period provided by the consumer contract regulations for a full refund
On the 28th jan the delivery driver left a "tried to deliver" note i went down to the local depot and i refused to accept it and it was sent back to the sender
It is now the 19th of February and i still have not received my refund,
According to the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations which replace the distance selling regulations in 2013 they have 14 days from when i returned the item to issue a full refund, that 14 days have now passed
Go digital warehouse! Please issue me a full refund immediately or i will start a claim using section 75 of the credit consumer act as i paid for the TV with my credit card