Blaine N.

On and around July 3,2023 I purchased an extended warranty for my 2016 BMW seven series with this company called Total Auto Protect.
I Jason Wilford from TAP gave me the song and pony show about how great their coverage is and how it would protect my car. He then went on to say they basically mirror the BMW bumper-to-bumper warranty. This guy will tell you anything to get a sale so he can make his commission.
So I purchased their three-year 30,000 mile warranty for $5000 contract number TAP******* from Jason Wilford.
And I gave Mr. Woolford via email all the documentation required and pictures of my car, pictures of the dashboard, etc. etc.
In and around September 21, I had a warning notification pop up about my chassis. I called and made an appointment with Peterson BMW in Boise. This is a very reputable and outstanding BMW dealership. My car was taken in and seen by Peterson BMW on 9-25-2023. They diagnosed the car with several problems with the chassi. There was also some suspension and some other issues.
I called TAP to report a claim on 9-27-2023, filled out all the proper paperwork, sent the report from BMW to them, and waited. Several days pass by with no email or phone notification from TAP so I reached out to them. They informed me there were some paperwork that wasn't done. Come to find out they had it in their file and didn't upload it.
So now the claim continued. At this time TAP said they were going to review the claim and send out an inspector to view the car. I waited 4 days and heard nothing from TAP nor had BMW heard anything from TAP. Once again, I called TAP to find out what the status of my claim was and at that time they told me it was denied. I asked him the reason for the denial, especially when they never talk to BMW and said it was due to a WORN part.
THIS IS INCORRECT! NO WHERE IN THE DIAGNOSTIC REPORT FROM BMW DID IT SAY THE DAMAGE WAS DONE BY A WORN! THE REPORT STATES IT WAS CAUSED BY A BROKEN PART! Nobody from BMW told TAP that the cause was a worn part. Actually, Mr. Miller the service tech at BMW, told them several times after we received the denial that it was a BROKEN part. This claim is well with in my agreement with TAP!
TAP never sent the promise Inspector. Nor did TAP send me by either email or a phone call the decision of the denial. To this day I still do not have a in writing explanation of the denial.
I have tried on several occasions to contact Jason Wilford at TAP. Jason refused to return my phone calls and finally he responded to one of my emails stating that this had been turned over to a claim department. I called claims department again and then they turned the case over to a supervisor. The supervisor said he will reopen the claim and get back to me in a couple of days. It's been over a week now and still have not heard anything from TAP. I called Jason once again and emailed him to ask what the supervisors name was. No response from Jason. Jason and TAP seem to be eager to take your money and answer all your phone calls at the sales point. But when it comes to a claim, it's a ghost town. In my book this is called a SCAM. I reviewed their Better Business Bureau reviews and there seems to be a lot of other people being taken by the same company. They leave me no other choice but to file and take them to court. Now I have my car sitting at the BMW service department. I cannot drive the car and have a chance to cause further damage. So TAP does not care about your welfare, your car, or any hardship this causes you. TAP will completely ignore you in hopes that you will go away. The way this is being handle seems fraudulent!