Nadz B.

My experience so far has been AWFUL. First they delivered but no one was home, so they left a card, and I call and they said they will delivery 9th Oct, and no signature required, but I said I will stay home anyway, So took a day off from
Work. While at home waiting i got an email saying that it may or may not come "today" and need signature... SO I called and again was told it was on its way, and that now signature was required, then again received an email while I patiently waited and what do you know, They were not delivering that day. Since the 7th October I have no parcel. I have been misinformed Twice and given the run around.The call centre is not even in Australia so they are very unhelpful and dont care and now Im told they have lost the parcel. I paid $350 for a product that they have lost. The customer service is delayed and terrible. Im usually level headed but this has got me so mad

Worst Customer service
Iam finding it so hard to deal with Kogan! I don't even have a parcel that I paid for as it been lost in the TOLL Courier. They've put me on to "Costway" who doesn't even understand english or what the hell I'm requesting. This has been the worst experience. I just want to talk to someone in Australia. I basically need them to contact Toll and give permission to leave my parcel without signature as requested by TOLL... TOLL has lost my package Anyways which is another thing I need help with. I'm about to tell them to send it back (where ever it is) and never deal With kogan ever ever EVER again. Customer service all round has been terrible. And I still dont have a product I paid for. OH and they can't even find my order details. Bad service all round indeed