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I purchased my ticket for a trip I was planning on taking, and everything was fine. Then, COVID-19 hit. I had to cancel my flight. I was told I would receive a credit towards another flight. That was perfectly fine. Well, when I went to claim my credit towards a new flight, that was actually cheaper than the one I originally paid for, I was told by the customer service representative that I would be OWING them money! When I went to dispute this, and explain to him that in fact, I should have a credit balance of $75.00 remaining, he stopped talking on the other end of the phone! I finally hung-up because he wasn't responding. Needless to say, I have written the Customer Service Department a letter, explaining the situation in great detail and to see if I can get my money back. Mind you, I'm giving you the Readers Digest version of this story, but I'm not happy!
Tip for consumers:
Use another booking agent. I've traveled quite a bit and have never had any difficulties. In fact, I've gotten great customer service. This is the first time I've ever experienced this type of treatment. This has not gone well, and I don't ever plan on using their service again.
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