Nancy J.

Have had RootsMagic 7 Mac for about 6 weeks. Just when I think I've resolved one issue... another comes along. I've spent hours just having to figure out why it's not doing this, or not doing that. Called their customer service and was told "oh, it's a Mac issue... don't know much about that, the person who usually takes care of Macs is gone. You might trying calling when it's not 5 minutes before we leave for the day". Other customer service calls were equally frustrating, so most times I'm left to my own devices. Big disappointment.

I signed up for Lumosity in May of 2014. I thought the $14.95 was a one-time charge. In fact, it's $14.95 per month. That is not something I saw at all, and feel it's more than a little deceiving. Took me two more months to really see the charge (yes, that's my fault). Though, I also feel that it's what Lumosity counts on -- that people won't notice/investigate that small amount coming out of their bank account. Lumosity refunded ONE month of $14.95 when I complained to both PayPal and Lumosity directly. I guess the other month was the price for lesson learned. Yup, I guess you could call that Brain Training of sorts!