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Ordered a Joyride Harness which turned out to be too small. When I tried to return/exchange it turned into a nightmare. They never sent a confirmation email with the order #. When emailed them I asked them to send me the order # so I could generate my return label. Now they say they can't find my order #. They respond by asking me for my order # so they can look up the order. You can only speak to a computer. There is no person to help you. So I am stuck with a harness I can't use. Stay away from this company. Total chaos trying to send back a simple return. Total rip-off
Nancy R.'s review of Joyride Harness earned a Very Helpful vote
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When you write in to our webchat, facebook messenger or our email help team. Everyone is a live person. If we are not able to locate your order number. We ask for an email address used when placing the order. The name, address or phone number used to place the order. Please provide any information so we can identify you and help you out with an exchange or return.