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I called this company and scheduled a surprise detailing for my husband's Raptor, who was out of town. I scheduled the appointment for 8am. The day before the appointment the technician called to confirm that he would be there between 8-12pm. I told him I had to cancel the appointment because I was ill and I couldn't have an appointment that was open like that. I needed to see a doctor. I also canceled the appointment online as well as on my phone. I told the tech to call me the following week to possibly reschedule. He started literally harassing me on Monday (still sick) and texted me and called multiple times which would have been fine if they had not charged my visa almost $300.00 dollars for work that had not been done on Monday, or even been rescheduled at that point. I decided this company had no integrity at all and I decided not to reschedule with them. Should have read the pitiful reviews first. I called to have the charge reversed and the representative was totally uncooperative and I had to dispute it on my visa. They finally reversed the charge and then the following day put a cancellation charge (never mentioned a cancellation charge or wouldn't have even bothered with them) of a hundred bucks on my visa which I am now fighting. This company is a nightmare and if you schedule a detail with them you will surely pay for it in frustration, money and headaches. Look for someone else unless you like frustration and being scammed.
Tip for consumers:
Save yourself a nightmare and skip this company.
Ordered on 3/3/21 for special event, got email on 3/9, tried to cancel because I was told it would take 6 weeks and I needed for my event, order not processed until 3/15/21 even though I called and tried to cancel on 3/9 (I was lied to), got snarky, preachy emails (Biblical passages out of context by the way). I t is sad that they profess to be a Christian and Veteran based buisness, which is why I chose them. I got a "Raise a Hallejulah" shirt on Amazon in 3 days (I try never to buy from Amazon). If you think I am being too tough, check out BBB reviews. There is a reason they will NOT let you post a review on their actual site. If they do not improve their buisness model they will soon be out of buisness.
Tip for consumers:
Trust me when I say, don't bother.
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I hired National Detail Pros to detail my 2001 Suzuki Swift. I made the appointment online. At...
HORRIBLE CUSTOMER SERVICE! National Detail Pros hires contractors to come out, not actual...
We actually do not book details for a single time such as 8am. If you visit our website, http://www.NationalDetailPros.com and go to schedule a detail, you will see we only offer arrival time windows. It does specifically state "arrival time window". Nancy booked her detail right on our website and selected the arrival time window of 8-11am. She also put a credit card on file and it states specifically on our site that we do require more than a days notice when cancelling the detail as we do book up days in advance and are holding the spot for your detail. We also have this information in the confirmation email and the terms and conditions. On the final page of booking, we state that the card you put on file is pre authorized and will show as a pending transaction. Nancy was not charged ahead of time, her card only had the pending transaction which we did state would occur. The detailer contacted Nancy the day before the detail as a courtesy reminder/confirmation and she told him she had to reschedule. We do NOT charge any fees at all for rescheduling however she never actually did reschedule. She proceeded to just ignore us after we tried to set a new date for the detail. Nancy called in on March 1st and was explained over the phone what occured and we let her know that we would contact the detailer and have him follow up with her again. After getting off the phone, Nancy just went online and cancelled her appointment. Because it was cancelled and never rescheduled and she initially cancelled the day before her appt, the cancellation fee does apply. She was made aware of this prior to booking as well as after booking. We did however email her on the same day she cancelled letting her know that we emailed her over a coupon code for the full amount of the cancellation fee that if she does choose to reschedule, she can use that and not be out any money which we do have dated and time stamped screenshots of.