Nancy W.

I have mixed feelings writing this review. All of the items that I have ordered off of their website have had fulfillment issues. Pillows that were ordered last fall did not arrive until after Christmas. The emails that I wrote to follow up on items took weeks for a reply from customer service. I recently purchased a beautiful lamp during the Barn Sale. I have been waiting for it to go on sale, and it finally did. I paid the sale price of $369.00. This item did arrive fairly quickly, however, in spite of the detailed packaging of the lamp, it arrived damaged. I sent customer service an email requesting a return authorization number. I have not received the RA#, nor have I been notified by customer service. I finally decided to keep the lamp, turning the flawed side toward the wall. Forget about calling them and speaking to a human being! Voice message says they are not staffed due to Covid. I would suggest that they add a statement to their website communicating that their customer service dept. is CLOSED until further notice. Perhaps they can staff their reps for online replies in a more suitable time frame. Oh, I haven't mention that a few little items that I ordered during the Barn Sale have still not shipped. I received an email saying shipment could take another "several weeks". Hopefully, they will arrive by Christmas since they are stocking stuffers! Things are pricey here and one would come to expect that they would provide excellent service. Too bad, as very few reviews are very positive for this store. I do enjoy visiting the store in Aurora, NY when we are in the Ithaca area visiting family, however, do not expect a satisfying experience when ordering on line. Hopefully, they will hire a VP of Customer Service or Guest Experience that can turn things around for them.