Truly atrocious. I have been a member for 10 years, am on the premium plan, and they tell me I'm unable to add extra members and I constantly have to do the household verification nonsense. Horrible customer service. Terrible company ethics. ZERO customer responsibility and understanding. I am eager for the day that this company goes bankrupt and your shareholders die an agonizing death alone. You have NO sense of customer loyalty. I will be telling every single person I meet on this planet to get off this appalling service.