I LOVE surveys! As a retiree on a fixed income, it is a way to gain points to apply to venues for shopping (Amazon, etc.). I belong to several survey sites and am a long time user of Valued Opinions. Of late, they have changed their process for redeeming points and it is VERY UNUSER-FRIENDLY! Despite multiple tries to solve the issue,I continue to get formatted responses that do not even address the specifics of my issue and I still am not able to redeem earned points. I have decided to take a loss and have removed myself from this site. It is impossible to deal with. It is cumbersome, and for those of us who do NOT have a computer with a camera or a smart phone, it is impossible to redeem. There are so many better sites. Do yourself a favor and quit this one. I have.