Natalja H.

As as watch dealer, company Natiluxia LLC, I have over 100 watches listed on Vestiare Collective. I get about 30 offers every day and sell 2-3 watches a week but most of them are being returned to me because VC doesn't tell the truth to the buyers! They say Cartier will not service the watch with the custom diamonds. The truth is Cartier has a right not to service the watch with the custom diamonds, but the local watchmaker will do it without any problem. Plus my company gives 6 months warranty. VC doesn't say that to the buyers and my sales are being canceled about 80% of the time. But why do they approve 20% of the same watches with the custom diamonds? I have tried to resolve this issue with VC many times, but no answer, no phone number to talk to the manager. Why do they approve the listings to list that clearly say custom diamonds but don't approve them and tell the buyers the truth?! On top of that they sent me back damaged branded watch boxes after they do watch authentification!

I'm a top seller on etsy and there is still no seller protection! I have shipped a watch worth over $3000 which was successfully delivered and signed. I have a proof of it! Still Etsy fully refunded the buyer! Don't sell on Etsy over $250 items as you have 0 protection they will just take your money!

NEVER BUY FROM THIS UNPROFESSIONAL SITE!
They have no buyer protection!
I spend high amounts on the vintage watches for my business on this site. Most of the watches come in not working condition which is NEVER described in the listing! Sellers are not responsive as they don't get punished by Catawiki! Catawiki doesn't help at all!
Over $1000 watch lost, the seller is not responding but still selling on Catawiki. No even option to leave a negative feedback for the seller just a neutral! It's jock not a professional site!
You might get a good experience buying once from them but definitely don't use it for business!