natasha s.

I ordered a lot of furniture. A fabric Couch & Loveseat set; A leather sectional 3 piece plus an additional leather loveseat from the same set. The price was great, got delivered quickly. Upon delivery, the delivery people left all 6 large items, packaged in the driveway, asked to inspect the outside of the boxes. Did not want to wait for us to unpackage everything and inspect everything individually. The boxes themselves were intact and there was no visible damage. It took hours to unpackage them. One of the leather pieces-which was a loveseat, had a friction rub right on the front where the colored leather was rubbed off along with stitching; the fabric couch had what appeared to be a burn mark on the backside. The 3 piece sectional was way too big for our space. I contacted Goedekers the very next morning informing them of the 2 damaged items, and the request to return the wedge of the section (as its sold in individual pieces), and they refused to do anything saying it was signed off 'free and clear of damage'; they won't take the wedge back, and they no longer return my calls, emails, and when I call they don't help but say 'upper management is going to get back to you', its been over 2 months. This is the worst company I've ever dealt with!