Natasha Z.

I hadn't read any reviews before purchasing and ordered 6 pairs of shoes. 1 didn't fit, and 2 weren't really as cute as the pictures. I decided to take them up on the free returns. Was able to print one label and then the rest were not available. I called and after about a 12 minute wait I got a very nice lady who seemed new but was eager to help. She didn't hesitate to cancel the account, either. Time will tell if I actually get refunded for the three pairs I'm returning but I just wanted to throw my two cents worth in about the customer service. FYI the Facebook chat is useless, same with the website chat. Pour a glass of wine and call.