Nate S.

I ordered a lens for my Canon EOS Rebel on 12/28, it still has not shipped. I called customer support today to find out what has happened and was told that it is due to ship on 1/24. I don't recall ever seeing a notice of this when placing my order and certainly wouldn't have ordered if I had known about this delay. I tried to get the customer service rep to cancel my order and was told that they could not cancel it because the order has already been submitted. I asked to speak with a manager and after waiting a long time on hold i was told that the supervisor would check with the warehouse to see if it could be shipped sooner and that I would receive a call back. The callback never happened.