Nathan C.

As many other posters have noted, the cameras themselves are quite good. Resolution, clarity and reliability seem solid. No experience with durability though as they'e just been installed for a few weeks. Customer service is another thing entirely.

The original probably was simple enough.
I'd bought an 8 camera pack from Costco that included motion and door sensors. There was clearly a manufacturing defect with the molding as the hole that accesses the reset switch was not even opened and could not be pierced with the provided pin. [ I kind of suspect somebody screwed up a bunch of these worthless sensors and decided to throw them in a box and sell to the uber tech-savvy Costco customers.] Then, once the hole was opened in the plastic molding with a pin from my toolbox, the sensors would never pair. I spent at least 2 hours on the phone with a tech walking through various approaches, but they gave up and said that the part must be bad and should be replaced. That's when the real fun started. I was asked for every conceivable irrelevant detail: who was my ISP? What brand of router did I have? What were my DNS settings? Maybe they should have gotten my Zodiac sign and favorite ice cream flavor? I sent info repeatedly (proof of purchase, serial numbers, photos, etc) and was told that a replacement would be processed, only to get an email a couple of days later saying that my case would be closed since I they hadn't heard from me in 72 hours. I've sent pictures as requested and then was asked for a video instead. Was connected to the escalation team who also promised to send out replacements. Then the dreaded "your case is being closed" email. I am now up to phone call #8. It's like something out of Black Mirror at this point. All just to avoid replacing what's probably a couple of $5 sensors. I'll admit it's sad, but I've now taken it on as a pandemic hobby to see how long it will take to get it these parts replaced. Currently on call 3 for the day. First two were disconnected randomly and am on minute 35 of the current call. I'm taking the "pleasant customer" approach to see how long this takes.
Here's my suggestion, you don't need a pathetic hobby like me. Just buy another brand. Nest, Ring, Simplisafe. They actually don't hate people who buy their products.