Nathaniel L.

Exceptionally challenging firm to deal with. I have persistently failed to receive orders allegedly sent. Different personnel in customer services advise totally different things when issues are raised. For example, was advised after first order was not received a replacement would be sent by tracked mail. When I followed the process they had set out by email and requested track mail, they said customer services had incorrectly advised the replacement would be sent by tracked mail and the second set of prints have not arrived despite allegedly having been sent on 14 December 2023! Customer services also fail to read and address complaints. Their price is very competitive but one can have no confidence in receiving the items ordered or to have anyone competent in customer services to address issues. I would rather pay more for future photo orders elsewhere than deal wit this lot.