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I ordered from Paw.com on 13 January 2022 and my order has not shipped even though their policy on the site states they ship between 0-2 business days. I've tried emailing *******@paw.com, as well as left numerous voicemails and still no response. Their customer service line hasn't had a human answer any of the times I've called. I'm trying to cancel my order and get a refund, but their customer service will not respond. Be wary of ordering from this company!
Tip for consumers:
Don't order unless you can get them on the phone first
Products used:
N/A-Hasn't shipped
Nathan T.'s review of Paw earned 6 Very Helpful votes
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Hi Nathan - We're sorry to hear that you're having a problem, we have seem some delays, and expect any back ordered items to ship by the end of the month. If you would still like to cancel your order, please contact support@paw.com or 800-607-1865, mention your review on sitejabber along with my name and we'll find a resolution that you are 100% happy with. Unfortunately, posting here on sitejabber does not give us enough information to resolve this matter.