Don't go for Verification or document verification with Roomies because only they will loot your money & they will say roomies have chosen to cancel your request, without any reason. Moreover, they don't even have customer support so eventually, you will end up with nothing but losing money. I spend money twice but no results. Go to any local agency for a background check or even for finding a room.
And yes, they'll say write us an email but GOD knows in which decade they'll respond.