My triple play connection has already disconnected and I hv returned the router and its been over 2 months haven't recieved my refund. Their dealer who provided the triple play services is useless, horrendous, pathetic. He is not answering my calls and text. INDEED logged couple complaints in tripleplay but they are as worthless as their services. I don't know how coukd they sleep at night after digesting my hard earned money