This is our 5th season in business. We decided to pay for a yearly subscription. We get inquiries and email them back and get no responses!
It's April. We haven't had more than 10 weddings since November. No problems, no complaints. Last week, a 1 star review rolls in saying we're "unprofessional and don't communicate". It's private. We have no idea who it is, when the event was, or the location. No one will tell us. We can't defend ourselves. We actually don't believe it's real. We turned down 4 events over the past 6 months due to distance, gut feelings, and lack of information about the venue. We're afraid it's one of the brides we wouldn't service. We've asked for clarification. They're providing none. We've asked to cancel our account, but they won't stop charging our credit card for the rest of the year.
Hi Neil,
I'm sorry to hear of any confusion or inconvenience caused by this. If you believe this is not a client you conducted business with, we encourage you to dispute this review for violating our Terms of Use. We take violations very seriously and will always investigate further on anything that is flagged to us. If you would like more information on how to dispute this review or our Terms of Use, please write in directly to us at support@weddingwire.com and we would love to help further!
-Lauren