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Neil H.

Contributor Level

Total Points
88

1 Review by Neil

  • Tophatter

6/20/17
Verified purchase

Have had a large number of items NOT turn up and have to wait 60 days to get refund, NOT HAPPY with this site nor its refund policy

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Tophatter S. – Tophatter Rep

Neil,

My apologies for the delay in receiving your items. When a item is shipped from a different country we allow an extended ship time of 60 days for the item to arrive. After reviewing your account I see two orders that have been in-transit since April.

If you have not received these items by June 25th, please let our customer support team know and full refunds will be processed. Support can be reached here: http://tinyurl.com/j8eo7hu

To learn more about our Buyer Protection policy, please see here: http://tinyurl.com/jeura4f

Thank you, have a pleasant day!
Felicia

Neil Has Earned 8 Votes

Neil H.'s review of Tophatter earned 8 Very Helpful votes

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