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I order a glass print for my son anniversary and he stated it ok. He sent me a picture and said they print the picture and place it on the glass. The picture is not printed directly on the glass as advertised. I am so dissatisfied and disappointed. I thought I was doing something special for a special young man. A waste of money. It's a pandemic and people trying to watch their pennies and I fell for false advertisement. The ad said printed directly on glass not on paper and put on top of glass.
*******
Not a fan
Want order anything else
So disappointed
Tip for consumers:
Don’t waste you hard earned funds to have something printed on paper yourself
Products used:
Glass print
But printed directly on glass as the advertisement stated.
Neldra G.'s review of Fracture Glass Photos earned 4 Very Helpful votes
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Hey Neldra, we're so sorry for any confusion! We guarantee that every Fracture print is printed in ink directly onto a sheet of glass. That glass sheet is then affixed to a thin foamcore backing to seal in the ink and allow for wall mounting.
You can see that process in action, and the ink being laid directly onto the glass, here: https://www.youtube.com/watch?v=0XYujPjLO10&feature=youtu.be&t=63
When making our prints, we first print with color inks that make up the image itself; the second pass is a solid white layer to make the colors pop and give depth and opacity to the color. This second, white layer of ink can often peek through the foamcore backing on the back side of the print, and a few customers have mistaken it for a paper photo under the glass. Might this be what you're seeing?
It looks like one of our teammates emailed back with more information about our printing process and 100% Happiness Guarantee. If you have any other questions, please let us know at support@fractureme.com.