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Customer service does not exist for this company. I accidently purchased a size 48 jersey. Decided to return it back for the sake of getting a new jersey. Come to find out they take 20 days and then was told 27. I only met 2 helpful people in this entire process. Now I'm sitting up here without a jersey with no guarantee to even get it replaced.
I've never felt more scammed a day in my life. I was given different information regarding my refund and what I'll be paying and everything. This is terrible and I will never use them for a jersey buying site ever again. I am beyond fumed at this entire situation that has not been properly managed.
Their shipping methods are the worst as well. Slow mail so by the time they make it there you won't even have time to buy the jersey you want. They run out of stock and everything.
Latest interaction was me being talked down to by a customer service rep. NEVER AGAIN.
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Nelson, we are terribly sorry to hear about your less than satisfactory experience with Fanatics. You will receive your full refund for your order. Your return label has been waived. It can take 7-10 business days for your return to reach our warehouse. Once your return is received, it can take an additional 10 business days for us to process your return. Once your refund is processed it can take 2-7 business days for the refunded amount to reflect on your account statement. Once you receive your refund you can replace your order for the desired size. Please feel free to reach out to us if we can help you further