irene c.

Every year my boyfriend gets me gift cards. I don't care for shopping, so I do it online. For the THIRD year, I've been screwed over! I attempted to order online, but it kept saying order couldn't be processed. I contacted customer service, and they told me to try other devices. I tried 3 others and still nothing. Finally called back and waited over an hour to get through. I gave the customer service rep my order details. She attempted to put it through. All was well until she tried to enter the gift cards, and told me the balance was zero! Apparently...if you have a "failed" order, they take the money from the gift cards anyway. I was on the phone for almost 2 hours...only to find out that now I have to wait 4 weeks for gift card reimbursement! I had a bit of the same issue for the last couple of times, but it got sorted out after my phone calls, and I assumed they would have figured out their online problems by now, silly me!. Needless to say, I will NEVER deal with this company again, after I redeem my reimbursed gift cards.