Nevia B.

I like others have not received any of my items. Placed my order on 11/27. Just received tracking for one item and the other item shows still processing, called customer service which is a joke— one rep and
I'll just say answered and said "baby hush"Smh, then the phone went silent and she came back and stated their greeting. Let's just say I've purchased from coach before several times but this is experience will be my last. Called again this morning they are offering a merchandise card. Really, what happened to if you ordered by December 11th you were guaranteed to receive by Christmas? So much I can continue to write but this experience has been the TERRIBLE! I have two different tracking numbers because the items are shipping separately, both just indicate a shipping label has been created. This is definitely the Worst experience- Now the gift that I prepped early for to give to my daughter will get here who knows..