Nicholas C.

These clowns got my order, took forever to make it, left out components that were clearly in the design I had created online and sent it to me. Upon receiving the product I emailed them a picture and asked if I could ship it back and they add the stuff they forgot/left out and even offered to pay for it! I had to remind them twice and upon the 3rd time in contact with their "customer service" team they hit me with the "let me talk to my manager and see what I can do."
It has now been 3 months since the initial order and nothing has been resolved even after several (more) reminding emails. So this company is clearly ok with me sitting at home with a bull$#*!ass product that I cannot even gift to the person it was intended…and clearly doesn't want to do anything about it.
I don't know if this is normal operating procedure but be weary because you might pay $50 for a custom hat that looks nothing like you wanted it to.