Nicki J.

I've been a customer for over ten years. I love the QuickBooks online product. It has everything I need to run my business. However, I don't like the customer service. I have never seen such a horrific service. I dread having a problem with anything related to QBO because I know it will not get solved for 14 days or more. I have called close to 6 or 7 times to solve one issue. Your customer service is the worst I've ever seen. The hours are horrible, the agents need to be more knowledgeable, and the follow-up needs to be more present. I have a problem right now that has been unresolved for six days.
My merchant account is on hold. I can't touch any of our money. I own a small business, and our working capital needs to flow. We can not operate with a service like this.
According to Nerdwallet, Quickbooks Online is the best accounting software 2024, followed by Xero, Zoho Books, and Freshbooks. I agree with their assessment regarding usability, product offerings, etc., but god forbid I have a problem; the resolution time extends beyond a day or two, aggravating, unexplained, frustrating, astray, and unsatisfactory.
Since I started my business, I've only used QBO for accounting, but it's time to go. I can't use a company that does not value their clients. I'm frustrated to no end, and this is very stressful. Adios, QBO! Zoho Books or Xero, here I come!