Nick J.

The experience we have recently received from Victoria Plum has been disgraceful.

50% of our bathroom components delivered were broken (Sink surround, Toilet surround, Bathroom panel moreover they must have been boxed this up knowing they were broken from the Warehouse)

Customer service was shocking – Live chat offered only, no option to speak to a human being which resulted in my wife spending an hour and a half to resolve these issues – Trying to save money on customer service resources is more costly to them and more importantly, more costly to us and wastes our time.

Significant disruption has been caused not only to us but also the person fitting the bathroom, luckily, we have a downstairs toilet otherwise that would be an interesting situation!

The components that were broken are now not in stock and we would have had to wait until October for delivery so without a bathroom for another 4-6 weeks.

Unsure what these people think we would do in terms of washing and using the loo, clearly don't care, so we have had to buy replacement units ourselves costing several hundred pounds.

Lastly, I will be keeping an eye out for how long the refund will take to come through otherwise I will be reporting them to trading standards.

To summarise, poor quality, poor service, poor experience and would never use this lot again and suggest you never use them either!