I purchased a package from a store located in the USA. The shipping cost from this store is a minimum of $75. Upon checking the same site, I found that domestic shipping within the USA is $20. Additionally, I verified the shipping cost to England on your website and discovered it to be approximately $24. Therefore, I expected the total shipping cost to be around $45 ($20 for domestic shipping from my store + $25 for shipping to England), indicating a potential saving of $30. Furthermore, I consulted the tax authority's website and learned that items valued below £135 are exempt from VAT.
After arranging delivery to your address, I received a notification from you demanding payment of $63.95 for shipping to England, including $32.53 for VAT. Kindly explain why you provide inaccurate information and miscalculate VAT for your customers. Why must I wait almost a week for you to rectify your error? You received the package on Friday, and today is Thursday, yet you have not clarified why you added VAT, despite the package's value being only $111, which equates to £89 – clearly below £135, correct? Why does such an ostensibly elementary error require so much time from you?
Here is a link to the law on limits and taxation: gov.uk/goods-sent-from-abroad/tax-and-duty