I've been an online seller of various goods throughout the years, and I thought about trying Etsy a few years back, but decided against it. Well, a couple of weeks ago, I decided to finally try to create and run a successful Etsy shop. Etsy is supposed to be for handmade goods, and I get that. I listed items that were made with production assistance, but they were MY original designs, not copied from someone else, and I was including the proper disclosures in my listings!
So I signed up and went though the whole process, entering and verifying various details, thinking of a name for my store, designing a profile photo, and of course posting my first few listings (I only posted 3). This process took me a couple of hours, the better part of an afternoon. I became quite excited at the idea of selling on Etsy.
Suddenly, the excited feeling faded and then blossomed into panic when I saw a red banner at the bottom of my computer screen saying that my account had been suspended. I was shocked, after less than a day of being open, my store is suddenly closed? For what reason? I quickly checked my account for any signs or notifications about the suspension, scanned my email inbox and spam, there was no communication from Etsy at all. I thought, this had to be a mistake, and surely they'd fix it.
I thought, surely this is just some bot or algorithm they use that mistakenly suspended my account, and that they'd likely fix the problem. So, I waited to see if I received any communication from Etsy about the sudden suspension of my account. I never received anything from Etsy, yet my account remained suspended.
Etsy provided me with ZERO reason for this suspension, and definitely not any way to fix it. I nervously skimmed the help center to find a phone number or chat function to speak to someone about my account, that's when I found out that Etsy only uses email to communicate with those who need help with their website. That was very aggravating, not being able to actually talk to someone about my issue.
The only option I had was to email them and attempt to appeal the suspension, so that's what I did. I graciously asked for an explanation and a resolution for my suspension. I waited around a day and a half for their first response to my initial inquiry. Much to my dismay, the email I received was just an automated, generic response stating that they were going to do an "in-depth" review of my account and it could take up to 7 days to complete. I was very unhappy at this point, and I thought surely it won't take that long to review my brand new account with hardly any activity on it.
While it didn't take them a full 7 days to eventually get back to me, it was close. The next email I received was another automated, generic email stating that my account had been permanently suspended. The email didn't give specific reasons, but gave around 8-10 vague reasons that MAY have caused the permanent suspension. I read all of their policies in their entirety, so I'm aware of how my shop and listings measure up. Nothing that I did warranted a suspension. It also stated that I am no longer able to sell or buy on Etsy ever again, and any other account I create on Etsy will be terminated.
The cherry on top, they would have put a 180 day hold on the funds in my account, if I had any funds, which thankfully I didn't, as I hadn't made any sales. I can't imagine how awful it is for people who do have money tied up in an Etsy account for 180 days after getting suspended for no reason.
Even if I had committed some minor infraction, I believe an automatic permanent suspension is a bit drastic and unfair. They say we can appeal the decision, but truthfully, we're just fed the same auto emails without someone actually looking into and resolving our problem, or at least giving us a chance to fix whatever we did wrong.
So, that's my experience. My account that was only a few hours old gets suspended, Etsy gives no reason, no way to speak to someone to get it resolved, and just sends copy paste emails over and over again. Yes, I'm still receiving those same emails telling me I'm permanently suspended, repeatedly, and I have no idea why they keep sending them. I guess they just enjoy rubbing it in. My advice: run far away from Etsy, whether you're planning to buy or sell. They're just another corporate business out for themselves, they don't care about the people whole make them money.