Nick s.

We are shop owners and had two sales reversed by stripe for over £2500. We sent out parcels for Orders. But then then customers say the item is faulty. Stripe immediately reversed the payment even without checking with us first. We lost these 5 products and lost the money resulting in total of £4000 lost as we didn't get the products back after the complaint was made. Stripe immediately takes a customers side and the retailer loses all this money. We have had enough of them and moving to new service. If you're a retailer don't use stripe they don't care about you losing your products and losing your sale money.

We are honest reputable company Smithers of Stamford. It's just shocking that stripe automatically takes the customer side and refunds without even giving us time to submit proof. One order was 3 months ago we disputed and we've sent over proof of shipping with DPD. We still did not get this money back. Be very aware of stripe if your a shop. The service is fraudulent sometimes.

Stripe say the customer is always right and don't protect the retailer

Ordered some home decor, I'm based in uk and it was with me within 14 days very happy with fancy