Nicole ..

I bought 4 shirts only to get home and find small holes in the back of 2 of them. The defective items were not tried on. Went back to the store 4 days later - brought the receipt and shirts with original tags still attached - to exchange for the exact same item and size.
The supervisor was one of the rudest people I have ever met and instead blamed us for making the hole, was unwilling to complete the exchange (even though we met all the requirements of the return policy) and proceeded to yell in the store continuously saying it was our fault.