Never received my order, never replied back to my support request email, and still waiting. I ordered my daughter a sweater back in September. I patiently waited, and figured maybe they were busy for the holiday season. I even thought, maybe it's like ordering from China and takes a month. Well, I reached out to their support email for a refund and still never received any sign of life. This company is truly unprofessional and diappointing. Do they even have staff?