Nicole G.

We are a non-profit Pride company and ordered comfort gel ink pens with our colorful logo and a multi pack color pens. The pens were advertised as pink, green, orange, blue, yellow, black, grey and burgundy. Even the proof we were sent had all these colors. Unfortunately the 500 pens we got had none of the green, pink and yellow pens so as a Pride company, not getting these colorful pens was a real disappointment. I sent a photo as asked to a representative then radio silence on their end for weeks despite my emails and calls. I finally got.a hold of someone else from the company and explained that I just wanted the missing colors. He was very nice but basically said they don't have those colors anymore which is why they sent us a bunch of brown, black and grey pens. I mean...we were supposed to get 500 assorted pens with all of these beautiful bright colors and ended up with dull boring colors. I asked him if they can send us those three colors in a different style and at least comp is a good portion of the cost. In the end, he could not help me at all and simply gave a 20 percent off coupon which is not helpful since the current sale on their website is 20 percent off anyway. So basically they gave us nothing. Extremely disappointed and will not order from them again as they could not even make this right or meet halfway.