Nicole H.

My husband and I have been a long timer purchases of Plug Your Holes. Usually, the merchandise is fairly priced and ships within a day or two.

This holiday season, I made two large separate purchases. When my first order did not ship within a week of purchasing, I sent in a pleasant inquiry. I received a passive aggressive response from the customer service team. The second purchase, (I know, I should have used a different merchant) contains all Christmas gifts for my family and it has been nearly a week without a notice of shipment. I made the purchase on the 15th of December, assuming it would be enough time for the holidays. Clearly, that was a poor decision.

Since my items have yet to ship, my Christmas presents will not arrive in time. This is increasingly frustrating at best. There is no use in contacting the customer experience team because they wholly lack empathy or patience from their customers.

I recommend Artic Buffalo. Please save yourself the misfortune. Cheaper does not always mean better.