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I came to * and paid for 3 VA placements. The first set of 2 he tried to send to me - one didn't even show up and one left after a half day never to be heard of again. Neither of them ever did any actual work for me. He got 3 more weeks later. Two of them said they had issues with the pay, one of the two couldn't work the hours I'd laid out that was made known to Octotasker multiple times, she also had another job and couldn't work full time. So now it's 50 days later and I have 0 candidates. I asked for a refund. I was very very patient with them through all of this. They declined, stating "We do not work for free"... that's fine, however if you don't place me with candidates I paid for, its FRAUD. I paid for a service, it was not fulfilled. I have no interest in working with a company that continues to waste my time, and can't find 3 people to work.
They always had excuses. Saying anyone that doesn't want to work will make any excuse. Well isn't it your job to weed that out in the hiring process? That's WHY I hired you - to deal with that. I have never had this many issues hiring on my own. I would never recommend them to anyone, unless you want to be out money and not get any of your roles filled.
*Personal information redacted by admin
Worst company ever. I ordered items on 8/26 with an extra fee for a rush to deliver on 8/28. Monday afternoon they were still not shipped. I called the company and they assured me they would be shipped that day and delivered by 8/28.
On 8/27 I still had no shipping confirmation so I called. They told me they would go out that day and be overnighted and delivered 8/28.
On 8/28 still no shipping confirmation. I called again and was assured they would be shipped that day and be here by 8/29.
Now MIND you I need these for a work event - not that they seem to care. I called a second time 8/28 and they told me the label was ready and they would go out before they closed at 6pm (not that I could call and check because their customer service center closes at 4pm)
Well here we are on 8/28 at 7pm with still no shipping confirmation or tracking number.
Worst company ever and they are the same company as Anytime Costumes
I will post this review to every single site I can find to post reviews on.
I shouldn't have to call your company 5+ times to remind you to ship my order.
Disgusting way of doing business.
Worst company ever. I ordered items on 8/26 with an extra fee for a rush to deliver on 8/28. Monday afternoon they were still not shipped. I called the company and they assured me they would be shipped that day and delivered by 8/28.
On 8/27 I still had no shipping confirmation so I called. They told me they would go out that day and be overnighted and delivered 8/28.
On 8/28 still no shipping confirmation. I called again and was assured they would be shipped that day and be here by 8/29.
Now MIND you I need these for a work event - not that they seem to care. I called a second time 8/28 and they told me the label was ready and they would go out before they closed at 6pm (not that I could call and check because their customer service center closes at 4pm)
Well here we are on 8/28 at 7pm with still no shipping confirmation or tracking number.
Worst company ever and they are the same company as Costume Super Center.
I will post this review to every single site I can find to post reviews on.
I shouldn't have to call your company 5+ times to remind you to ship my order.
Disgusting way of doing business.
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They talk very nicely and build up high expectations,but then leave with money when cannot...
After meeting the owners and going through their sales pitch, they severely over-promised and...
Thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to address them.
At Octotasker, we prioritize creating a positive and supportive work environment for both our clients and the virtual assistants we place. We understand that you came to us because you were having trouble retaining employees with your previous recruiting agency.
During our discussions, we emphasized the importance of treating your team well and fostering a healthy working relationship. We stressed that mutual respect and professionalism are key factors in retaining talented virtual assistants. It is essential to create a positive work environment that promotes productivity, engagement, and job satisfaction.
While we made every effort to find 3 suitable candidates who aligned with your requirements, it's important to acknowledge that the virtual assistants we placed have their own expectations and preferences. Unfortunately, 5 out of 6 virtual assistants that we placed did not feel comfortable working in an environment where they experienced rudeness and condescension.
We took immediate action when we became aware of the poor treatment the virtual assistants received. We replaced a total of 3 virtual assistants who decided to leave due to the unfavorable work conditions. Additionally, similar issues arose, and 2 more quit for the same reasons. We offered to do a 3rd round of replacements in an effort to address the situation as per our replacement guarantee and replace 2 virtual assistants as 1 was hired.
After you requested a refund, we explained our no refund policy which was disclosed on the hiring strategy call, service agreement, client intake form, and client success call. We emphasized our commitment to finding replacements who would be more suitable for your company culture. Our intention was to work with you to resolve the issues inside your organization and find virtual assistants who would thrive in your work environment but REFUSED your request to exclude people of color in our hiring process.
However, we understand that you decided to discontinue our services and blocked our communication channels. We respect your decision, but we want to reiterate our belief in the importance of non-discriminatory hiring and treating your team well to create a positive work environment.
Once again, we apologize for any inconvenience caused and we wish you the best in your future endeavors.