Nicole R.

UPDATE 9/18/23: still waiting. Was told my re-built custom tables would be delivered wk of 9/11/23. Nothing. Emailed end of the week. Was told they're now being delivered 10/9/23 week- another month. No explanation. Called and this time was transferred to a manager who apologized. Stated the order from the builder missed their shipping truck to the Northeast, that only comes monthly! Credited $50. Does not make up for having to wait 2 extra months for my order. There is clearly a communication breakdown with this company and the Indiana builder. Would not have ordered from here in retrospect, especially for the nearly $1000 I paid for 2 end tables…

8/18/23: I ordered 2 custom height end tables 3 months ago and today they were delivered. They're beautiful tables but unfortunately NOT the custom height (6 inches too high) I ordered and authorized full price payment for. Both the delivery gentleman and the salesman when I called admitted the builder mistakenly overlooked the custom height (and so did the company and shipper when shipped- as it correct height was even on the shipping invoice). I've been told the builder will build two more to the correct height. Have to wait another month to receive and no partial refund was offered or granted when inquired…. Just an "I'm sorry". There were at least 2 other companies with the exact same tables for sale- I would recommend ordering elsewhere. Not satisfied. Will update review if appropriate.