Nicole S.

I live in a small town outside of San Antonio TX. The guy who helped us, Michael, was/is great. We explained where we lived, and that my husband drove for a living. We needed something reliable. I'd say about a week or so into our plan we started having problems everyday. Me and my husband can never reach each other. It always says "server unavailable" or something like that. He ended up getting a new phone with insurance, which we didn't even know we had, and that supposed brand new phone is worse than the last. My son spends the night at his friends house down the street, and I have to call his friends phone because my son's data, texting and calling wont work at all. What am I paying for? When I call to report problems the representatives that I can understand try and blame me for the problems. Then after hours of ineffective troubleshooting they have to put tickets in that take 3 to 5 business days! How does anyone live without a phone that long? Plus, during that time the rep has to send your phone a pin number for you to read back to them, but if your phone doesn't work then they won't help you! How can I get a pin if my phone isn't working?! What am I paying for?