Nicolle M.

I understand getting charged $80 if you don't log on by the 5th of each month to 'skip the month' (bogus, but it is what it is), but I think it's ridiculous to take away your money-credits if you haven't purchased from them in a year. That's not rewarding customer loyalty... That's called STEALING! First, they don't have great styles--so it can take a while to find something you want. Second, they don't always carry my half-size, so I can't always order what I like... and I check this site ALOT. Third, though they claim free returns, if you send something back you're charged a 'restocking fee'... like, $7. THAT IS NOT FREE RETURNS! Fourth, sale items are not always eligible for free shipping. Fifth, sale items are usually final sale--whether they fit you or not. Bottom line, this site started out with great shoes, went downhill fast, AND the number of rules to take your money are bogus--just STRICTLY GEARED TO TAKE YOUR MONEY. Companies who 'value their customers' do not structure their site to engage in these types of practices. One rule, maybe... but this, I'm sorry--is just too much back-door fine print. Save yourself the trouble and cancel NOW. And then (like me), post it on FB and every site you can to let people know. HIGHWAY ROBBERY!