After mistakenly giving them the wrong IME the first time and couldn't get a refund back. I excepted and respected that. So, I try again giving the right IME # two weeks goes by and they finally tell me they can't unlock and that I'll have to wait 7 business days to receive a refund in which I feel like a refund should immediate! Anyways this is the worse experience ever! Not only that the time and the cost of dealing with is not worth it at all!
I'm truly sorry for the inconvenience you've faced. We understand the frustration of the situation. Please share your order number with us, and I'll personally ensure your refund is expedited. We appreciate your feedback and patience.
Regards,
The UnlockRiver Team.