I ordered my contacts for the first time with this company and the order was wrong so I tried to get a refund. During business hours, I was given voicemail and no one called back. Finally, I received a generic email but when I spoke with someone after repeated calls, I still couldn't return or exchange it. I have placed orders with other companies online contactsexpress or clearly and no issues and great customer service. Beware of this company. I've lodged compliant with the Board.