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My Mother ordered $384 worth of autumn products from Collections Etc on 8/19/21 and had hoped to receive them by her birthday on 8/30/21 but by 8/29/21 none of the items had even shipped yet. I sent an email to *******@winstonbrands.com and cc'd my Mother's email address and included her order by number. We were very pleased and surprised to receive and email reply from customer service in less than 2 hours (on a Sunday even!), letting us know that the order had been held up by two items on back order but they immediately processed payment that same day and assured me the in stock items would be shipped out right away. I am happy to say my Mother received her order today (minus the two items on back order). EXCELLENT customer service! Above and beyond expectations!
Tip for consumers:
*******@winstonbrands.com is the email address for customer service if you have any questions or concerns but YES, collections etc is a legit business, in case you were wondering.
Products used:
Autumn/fall decor
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Empty.
Delivered in tact and promptly. Was surprise as previous orders took forever to get here.
Shopping was easy because of the free shipping and I was able to navigate the site.
