Would give a negative rating if I could. Had 2 bags delivered, they lost one and damaged the other. On top of that are now refusing to process a claim. I have read other reviews to know they do this on a regular basis. I am sure there's some higher authority we can escalate this to, since quite a few of us have suffered in the last 6 months. Companies like this shouldn't be allowed to operate. 0 marks for doing there job and a definite negative on customer support.