Nikki V.

Ordered The Row Margaux bag 15. They took a while to deliver which I was ok with. When the item arrived, it was packed in a terrible state. A lot of scratch marks on the bag (they claim it was not previously returned by anyone and brand new), no stuffing in the bag and no protective covering. The Row should frankly not be selling its items to MyTheresa. I returned the bag 2 weeks ago and it has still not arrived at their facility. The staff claim all paperwork had been sent to DHL but DHL can't seem to clear the goods at destination. They were unhelpful. I would recommend ordering from other sites which pack goods better and have a smooth return / refund process.